1/5
We hired Ron and his son Rob for a service call to fix our leaking ice machine at our coffee shop in Hamilton. Although they seemed like nice individuals, the first man, Ron came out to fix the machine and told us that what was causing it to leak and not produce ice was the fact that it had dust in the front vent. He ensured us that this would fix the problem and so we agreed to pay $141.25 for him to fix it. It took him a few minutes and all he did was blew some air on the machine. Low and behold, the next day I returned to the shop and the machine was still leaking, causing expensive flooring damage. We called the manufacturer again and they sent out another tech from Norsworthy Refrigeration. This time the tech opened up the machine (which the first tech should have done) and found that the entire machine was corroded and that it was clearly a manufacturers defect. Within 2 days we had a new machine because this one was not able to be fixed. The issue here lies in the fact that we had to pay $141.25 for the incompetence of the company and failure to correctly analyze the problem the first time. When we called for a refund to discuss the situation, the owner was not willing to discuss and just told us that it is the nature of the business and that it was not their fault that they had not pulled out the machine to determine the real cause of the problem. The incompetence and lack of service from Norsworthy Refrigeration is intolerable and extremely unprofessional. Beware, this company will charge you for service calls that do not fix the problem!
