PURAGAIN WATER - Walnut, California

Chermel Williams

Feeling a little deceived. Purchased the system in February 2024 and the sales person emphatically stated the system was a water softener and would prevent experiencing hard water spots on my drinking glasses, and shower glass. He also stated the calcium buildup that was visibly seen on the water faucet spray nozzle and shower heads would disappear..

I purchased the system because the hardness of water mainly because of the hardness of water because at the time I bottles water was and still is what I drink.

Initially with the system installed, our skin did feel softer when showering however here, 6 months later not so much. Additional, the calcium build up and hard water spots continue to evident. I also experienced a decrease in water pressure when multiple water faucets are used. Something I did not experience before the installation.

Despite these issues and concerns, I will say they have definitely delivered on the customer service aspect. Each time I’ve called, received an immediate respond and a 100 percent of time the same or next day service calls were initiated. Additionally, the alkaline waters has been a plus.

Yesterday, I was informed by the technician that the system does not actually “soften the water”, the system helps to “make it feel as if the water is softer”. This is where the deception comes in for me because not only was I sold and told it was a water softener, it is actually advertised a a water softer here on the google page.

The technician yesterday stated he added some “stuff”. In one of the filters to help with the calcium build up. He states typically they only add one upon installation, yesterday he added two and that some need more than just the standard one.

We will see how it goes. I also asked for my water to be checked when I placed the service call. The salesman who sold
me the system , was very thorough determined to tell and show me how bad my water. I had to ask the technician to test the water even though I received confirmation that my note was conveyed of my request.
I was expecting the technician to be determined to test the water and be determined to demonstrate how well the sushi was working and the change in the water since the installation. That was not the case. He seemed to be very hesitant and stated the testing of water would not be able to show the improvements. He only shared that the alkaline was at 8.7 which good as 8.2 and above is what’s expected.

He asked for time, another 6 months (my annual) to see the difference. I sure hope so!

Kev Azar

This is a review from a real customer. We had some issues with Purigan that mainly stemed from miscommunication. They were able to address my issues in timely manner from the initial call to the local manager all the way to corporate people.
I've got 2 properties with them and have recommended them to 2 other friends as well. I recommend their services.

David Chen

Had the system installed back in September of 2024. Have had a couple of issues with water pressure due to sediments clogging up the filters. Every time I reached out to the sells rep, he was always super nice and accommodating. They get a tech out right away to take care of the problem. I also got the alkaline water system and it’s amazing. Love the way the water tastes and no more buying bottled water.Overall very happy with theatre and the customer service.

Deb Chung

It has been a year since I purchased the whole house water filtration system plus the alkaline filter for the kitchen sink. I am so happy with the system! I usually take long hot showers and before installing this, I would sneeze a couple times at the end of my shower. I just knew something was in the water that was vaporizing and making me sneeze every time. I did my research on the water supply and just how many chemicals and contaminants are in our public water supply, ugh. It's crazy how fast our skin/body absorbs chlorine and what not. Our skin is one giant mouth! So it was a no brainer to me to get this installed. It's a bit pricey but it's an investment in my health and for the plants I eat from my garden. I have not sneezed in the shower at all for a whole year since. So happy about that! I have so much more peace now while showering and not feeling like I'm in a gas chamber. Also, all of the associates are super professional. I so appreciated José, who installed the system last June. He also helped me install a new kitchen faucet that has been sitting around for months. I paid him of course but he did not even quote me, he just said whatever you think is good. He's so humble and I really appreciate him staying later to do that favor. Seth who came by 3 months after to test the alkalinity of the drinking water was very professional as well. I just had Zach or Zack? come by to change out the main filters today and again, very professional and friendly. Whoever hires the employees, knows how to pick good apples 🙂 Thanks again!

Salma

Eric is an excellent person and a good quality worker. I wish him nothing but the best in his life.

Rana

Robert Duchesne

Looked for a filtration system for quite a while that removed the hardness and toxic chemicals from our water and not just softened it with salt and an aging system. Our before and after tests show a world of difference that is night and day. Not only that but our sales rep Broc was AWESOME to deal with and a real stand up dude. Lastly, they’re a faith based company, family owned, and all parts are manufactured in the USA. Personally couldn't ask for more! Thank you PurAgain!

Deepak Panjwani

Great company with friendly staff. We installed their whole house system last summer and just had Julio come by yesterday for maintenance and swapping out of the filters. He was extremely professional, very patient, and knowledgeable with everything he was doing. He answered all our questions and was very respectful entering and exiting our home. I highly recommend Puragain water for your water filtration needs and I hope you get to work with Julio!

Marlon Alexander (“MACKMARL”)

Well my best experience was with the sales rep. Truthful, honest, and too the point. Broc is the ideal of what customer service is all about. Within a day the customer service continued with the installer and the knowledge was immaculate. Thank you Puragain Water for the awesome customer service and equipment!