WM. Donnelly & Co. Ltd - Glasgow

tommy reed

I was looking for a quotation for a car charger install, Scott called to talk me through the process and price didn't hassle me like most companies do.
I sent Scott an e mail saying I wanted to go ahead, within a week jay turned up band on 10am and had it fully installed by 1pm.
Install was amazing talked me through various locations left the job clean and tidy and a really nice guy.
Thanks for the efficient service and communication.
Regards
Tommy

Brian Wylie

Ross did a great job fixing my w.c.
Got the job done quickly, thoroughly checked to make sure properly fixed, completely cleared up before he left.
Service with a smile, great bloke.
Would happily have Ross back to do any plumbing jobs needed.
A great advert for the business.
Well done and thanks

Kathy Karr

We lost heating and hot water yesterday due to a boiler breakdown. We contacted our insurers who arranged for a visit today. Due to the red weather warning we thought it unlikely that the engineer would make it, but Mario arrived around 5pm and repaired the boiler. He had to take diversions to get to us due to fallen trees and road closures. All credit to him for getting to us in the awful weather and for leaving us with a warm and toasty house after nearly 36 hours without heating and hot water.

john mclean

Ken, did a great job repairing our boiler after 2 other engineers failed to diagnose the problem. He arrived on time and was very professional in his attitude and work.

Alan Gray

Became a ‘customer’ of WM Donnelly through a home emergency claim via my insurer when my boiler broke down. It’s now been 10 days with no heating in subzero temperatures and 4 visits from their supposed experts diagnosing issues and replacing parts that didn’t resolve the problem. My case has now been closed by my insurer because on their last visit they’ve identified an issue that isn’t covered by my policy.

If this had been found on their first visit I’d be able to accept it but their service has been a disgrace from day one. I definitely wouldn’t want to rely on this company in an emergency and would never use them of my own volition for any issue in future.

Michele Wilkie

I live in Galashiels. I did not realise that this company was based in Glasgow. I booked a service and I was passed immediately onto the finance team and they took my money upfront. Nobody arrived on the Friday and at 4pm I phoned. They said they would be there in one and half hours. It was a long weekend so I told them to come the following Friday and they said they would try for 9am. I phoned at 9 am to find out when they were coming and they took ages finding my booking. I cancelled and they could not transfer me to the finance team. Strange how they can take my money immediately but not able to transfer to the finance team for a refund as quickly.

Andrew Davey

Excellent customer service, came out to faulty leaking pipe and all fixed within 24 hours, I believe Ross was the lad that came out to us, he was lovely and very knowledgeable, highly recommended and would definitely use again.

tracyr365

unprofessional and highly incompetent. I had one guy come out to asses the fitting of a radiator which seemed straightforward. Then 2nd guy came out to fit radiator who was sposed to come out between 9 and 3pm. when I contacted the office on 3 occasions was told 3 different things one being it could be anytime between 9 and 10pm the woman was just rude and unprofessional on the phone asking me what I wanted help with (rudely putting me on mute )and returning speaking over me. when through engineer arrived he said they had sent the wrong guy he couldn't fit new radiators.
When I asked to make a complaint was told I would get a call back ,it never happened.
From my experience they give local traders a bad name and
unfortunately would not trust these people carrying out a job smoothly.